Anonymous
map-marker Canoga Park, California

Costomer service

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Waits of over an hour every time I call. And the fact that they participated in locking me out of trades during the whole "gamestop" Reddit fiasco, really irritated me. It's MY money, I should be allowed to trade it however I wish. As a result, I've pulled A LOT of money out of TD ameritrade.
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User's recommendation: Definitely do not use them.

Lisa J Fdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account problem

My account shows that I purchased Nokia stock @5.17. The amount is incorrect. The Nokia that I purchased was in the 4.94 range. I need this corrected please.
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Loss:
$40

Preferred solution: Price reduction

Anonymous
map-marker Franklin, Massachusetts

Problems reporting fraudulent activity under my name

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Recently I received a letter from TD Ameritrade asking me to review my new account, which I hadnt opened and still going through many channels and phone numbers I have been unable to even connect with their customer service to report this fraudulence.
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User's recommendation: Don’t do business with them if they don’t think to verify your identity properly.

Lazar T
map-marker Boiling Springs, Pennsylvania

Face to face appointment in Omaha

Id like to have an appointment in Omaha office. I need to fix my 1099-R. Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz Lazar Turetsky.
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Preferred solution: Let the company propose a solution

Anonymous

Tax Season

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TD Ameritrade said they would produce my 1099 Consolidated Tax Form by 2/11/21, but it is not available! I cannot file my taxes, and I need my refund!
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User's recommendation: Reconsider Using This Brokerage Firm

Anonymous
map-marker Buffalo, New York

Need to reach agent

Im not pissed. I do receive emails addressed to Kristen and when I try to open the account, I find my granddaughters account. Could I please have an explanation. Thank you
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Anonymous
map-marker Cincinnati, Ohio

They suck

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They suck. There is no way to contact anyone. All avenues of transferring money out are blocked. NOBODY EVER answers their phones. Im done
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User's recommendation: Never

Anonymous
map-marker Hampton Bays, New York

Wait time on the phone 1.5 hours

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Just crazy! new account holder, not for much longer. just CRAZY and no sense of urgency! Could care less horrible commutations, the use sanil mail with unclear instructions and the contact number that puts you on hold. No chat rooms no email response.
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User's recommendation: 0 (scale of 1-10, 10 being excellent) I would not recommend to family and friends.

ethan m

Bad Experience

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I think the cryptocurrency Authoritries should look into the fraudulent activities taking place in the crypto currency word by Brokers and Account Managers. 80% of Forex , Binary and Bitcoin Brokers and Account are operating illegally all they do is to steal funds from traders , I was a victim , they convinced me into investing with them after depositing my fund they refused me access to withdraw my fund rather requesting for more deposit.It was a painful experience, fortunately I came across a broadcast talking about how Mr Richmond helped victims who lost their fund to Brokers and Account Managers , I took the opportunity and contacted Mr Richmond through the email displayed for consultation, after receiving my mails he ask for information about my trading and the Broker name ,Account manager name , the Total amount I lost and the year. I forwarded all the details to him . With their help I was able to get back the total amount I lost , the crypto security agencies mission is to make the crypto market a safe place for all traders and investors. If youre having difficulties in withdrawing your funds or you have lost your fund in years or months back but you still have details of the broker or account manager who stole your money kindly contact Mr Richmond he will hear you out and give you the right step to take and get back your money successfully, contact him with his email below: fightingscams (at)aol(dot)coEm
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Loss:
$50000
Anonymous
map-marker Dallas, North Carolina

Problem with my account

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I have received a letter of apology from the CEO of TD Ameritrade. I very much appreciated the response and am satisfied with it. I hope they will take the steps necessary to prevent these occurrences in the future.
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User's recommendation: You trade free of charge. Ofcourse I reccomend TDA.

Anonymous

I waited 50 mins twice and was discotheque third time...

I want to transfer exxon mobile stock certificate to my Ameritrade brokerage account. I need for you to send me form in mail and giving me form number add name to accompany the stock certificate to transfer to ameritrade account. All branches are closed in my area and its very frustrating to speak to a live rep. Thanks
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Anonymous
map-marker Portland, Oregon

Poor customer service

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How does a company this big and old have a 1 hour wait to speak with someone? There is no such thing as "longer than expected wait times", companies know exactly how long their customers are going to be on hold and they staff accordingly. A 1 hour wait to speak with someone tells me they don't care at all about serving their customers.
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User's recommendation: Don't open an account

Dawn R Ipd

I can't log in my account

Trying to log into my account. Telling me log in failed and try again later. Tried several times. Won'tlet me log in
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Preferred solution: Logging in

Ricki E

Terrible customer service

Its inexcusable that the wait times are as long as they are. Im tired of hearing the COVID excuse. There is absolutely no reason that the branches are not open yet. This is not the customer service I signed up for when I went with this company. Im not sure if the other trading houses have open branches, if they do Im going with them.
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Preferred solution: Hire more phone representative’s that are knowledgeable and open the branches back up

User's recommendation: If you don’t mind poor customer service, this is the company for you

Anonymous
map-marker Queens, New York

MONEY BACK

Please help, i have been calling for days to cancel my TD Ameritrade account and get my 250$ back. I need help ASAP to get this done. Thank you.
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